Cancelling your trip will always require costs. Depending on the ticket conditions of the airline, you have the right to receive a (partial) refund, or it is also possible that your ticket cannot be cancelled. In that case you will not receive a refund. You can read these conditions by clicking on 'View ticket conditions'
Please note (If your departure is within 4 days or if your booking was made today, please contact us by phone.
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made via phone):• Date Change / Routing Change after ticket is issued:
When fare conditions permit, changes can be made with some fees. Our service fee is $155 per person. In addition to this, the Airline will also include fare and tax differences and re-issue fees. Upon request, we would check and advise you before proceeding. • Name Correction after ticket is issued:
When a name correction is permitted by the Airline, our fee is $155 per person plus Airline fees. Upon request, we would check and advise you before proceeding. Name correction within 24 hours of departure or over the weekend will incur an urgent fee. Please check with us. • Refunds:
Refunds eligibility will be based on the airline’s terms and conditions for your booking. Refund amount is dependent on the usage of your booking. If you are not sure, you can email us at firstname.lastname@example.org
to check the terms and conditions of your booking.
We will only lodge a refund once we have received an email confirmation. Once we have submitted your booking in refunds, it may take up to 8-10 weeks to be processed from our suppliers. If we received it earlier from our suppliers, we will refund it back to the original form of payment. You can check back with us after 4 weeks. Note:
- Merchant fees (2%) are non-refundable, including bookings with promotional 0% Visa/Mastercard’s fee.
- Merchant fees will be deducted from the refund amount.
- We are unable to advise the exact refund amount since it is at the discretion of the airline. This is because certain taxes, fuel charges, etc are not refunded.